UK Delivery Options
Free UK Delivery: On all orders over £300
Standard UK Mainland Delivery: 2-3 working days £7.99 – £14.99
Delivery
Delivery of products (in stock items) will normally be made within 2-3 working days from clearance of payment or you’re selected delivery service. We will endeavour to deliver goods within the times stated online but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
On delivery our couriers will deliver the goods unopened, it is your responsibility to check you have received the correct number of items and there is no damage, (if there is you must note this on the delivery and call us immediately) if everything is correct then you will be required to sign a Proof of Delivery which shall be conclusive evidence that you have received your order.
You agree to check the goods on receipt and inform us of any obvious external cosmetic damage following inspection of the goods. If there is any obvious cosmetic external damage to the goods at the time of delivery then you agree to note these on the delivery paperwork or refuse the delivery.
Where any obvious cosmetic external damage has been noted on your Proof of Delivery this shall not affect your statutory rights. Please refer to our Returns section for information on Non Faulty and Faulty Goods.
Subject to the other provisions of these conditions we shall only be liable for any foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not in any event include pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.
We cannot be held responsible for delays from delivery services, adverse weather, human error or technological errors.
Special promotions have variable delivery times based the products/promotions and can take up-to 2 months.
Cancellation
Once you have placed your order it is not always possible to cancel it as we use automated systems that run during times when the business is closed. Should you wish to cancel your order then you need to call us on 07519574338 and notify us with your intention, there is no guarantee that the order will be cancelled and may still be shipped. Our call centre is not open over the weekend but our warehouse will be.
Rejecting the good at the door will result in extra charges delivery has been charged one way and not return. Rejection cost could be up to £30.00 and you will be charged for this.
Returns
Non Faulty Goods
If you decide to return your goods to us we do reserve the right to charge you £30.00 for collection. Refunds can only be made by the same method used for purchase.
If for any reason you need to return an item within 14 days of receiving delivery, register your return via our website
You can only return New and Unused items within 14 days of delivery, if the goods have been opened, used or any seal broken you have not right to a refund or exchange unless the goods are faulty.
Cost of return will be your responsibility, please use a secure and safe way to return your unwanted items.
Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Your statutory rights are not affected.
Please ensure you package the product safely and do not stick anything on the Box for the item as this may affect your refund.
Faulty Goods
Notwithstanding our Delivery condition above If, after the goods have been fitted, you find a fault, we reserve the right to request the following steps are complied with:
- You provide written notice of the defect to the us through email provided
If the defect is covered under the manufacturer’s warranty, you will be contacted via email with the details of where to send your item off for repair with relevant references numbers. In some circumstances the manufacturer may require you to deal directly with their repair agents to ensure that the process is carried out as quickly as possible for you.
Where the manufacturer deems that there is no fault found or your defect is down to customer misuse will be charged a No Fault Found Fee of £35.00.
We hold the right to keep your item(s) until any outstanding charges have been paid.
